Kanvas Interiors, a growing Pune-based design studio, was losing weekend leads to faster-replying competitors. We deployed an AI chatbot with a clean handoff into their CRM, pre-qualification rules, and Slack + WhatsApp alerts so a human follows up within minutes — even at 11pm on a Saturday.
24/7
first-response cover
−68%
low-intent enquiries in inbox
< 4 min
median human follow-up on hot leads
Leads arrived at all hours, but follow-up only happened during business hours on weekdays. By Monday morning, half the conversations were cold and a meaningful share had already booked a competitor.
We mapped the question set the team got most often, built a small retrieval index over their knowledge base, and added clear escalation rules into HubSpot + WhatsApp + Slack.
Low-intent enquiries stopped clogging the inbox, and the team consistently reached qualified leads within minutes — including overnight and weekend ones they used to lose entirely.
“We used to lose every Saturday lead. Now hot enquiries hit our phones in under four minutes — even at midnight.”
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